Home Delivery, Setup & Removal
We're happy to offer home delivery for all our products on orders over $35 as well as setup and removal for trees of all sizes.
If you choose delivery, your delivery fee will be calculated based on the items in your cart when you click CHECK OUT and you will see it on the subsequent "Shipping" page.
Our current delivery service area is mapped below. If delivery is not offered for your address through this website, please call or email us to make special arrangements. We regularly add delivery time slots and expand our service area and will prioritize doing so based any request you make.
In-home setup and removal services must be added to your cart prior to checkout.
- Our staff wear gloves and masks at all times when handling items being delivered to customers, from the time they are picked up and loaded on the truck until the time they are placed at your home.
- Any staff member entering a customer home to provide tree setup service is required to wear a mask over the nose and mouth and to practice social distancing at all times. We ask that any customer coming into contact with a staff member also wear a mask over the nose and mouth at all times and staff members are instructed not to engage with any customer refusing to do so. If you are unable or unwilling to conform with this policy please do not request in-home setup or removal service, but we will still be happy to deliver your order outside your home.
- Delivery service consists of transportation of your order to your front door (or backdoor, backyard, etc. as instructed) within your chosen time slot and a fresh cut on the stump of your tree as it is pulled off the delivery truck.
- Our delivery trucks carry extra trees so you can choose the one you want and not about getting stuck with one you don't like.
- If you have a particular tree style preference (fat, narrow, thick, etc.) please let us know in the 'SPECIAL INSTRUCTIONS FOR SELLER' box on the cart page at checkout and we'll find specific trees for you to choose from.
- Delivery time slots are made available based on the delivery address you enter on the Cart page during checkout. If delivery is not offered for your address via the website please call or email us to make special arrangements.
- We encourage you to have someone home to meet your delivery but we can leave your order if you provide detailed instructions in the 'SPECIAL REQUESTS, DELIVERY INSTRUCTIONS, ETC.' box on the Cart page at checkout.
- Please keep in mind that we will provide a fresh cut on the tree stump upon delivery and you should then get it into water within an hour. If you'll be unable to do so please consider another delivery time or let us know and we can make special arrangements to put it in a temporary water container outside your home.
- Our setup service includes installation of your tree in your tree stand or one purchased from us, and positioning the tree wherever you want it. We ensure the tree is straight, stable and safe and that you are satisfied with the tree and the setup.
- If using a stand you already have, please describe it in the 'SPECIAL INSTRUCTIONS FOR SELLER' box on the Cart page when checking out and include any special requirements.
- In-home setup must be added to your cart prior to checkout, it is not currently part of the checkout process.
- Our tree removal service includes removal of your stand from the tree to be stored for next year and disposal of the tree.
- Removal must be added to your cart prior to checkout, it is not currently part of the checkout process. You can provide a desired removal date and time at checkout in the 'SPECIAL INSTRUCTIONS FOR SELLER' box on the Cart page which we will confirm with you, or you can make arrangements via phone or email anytime through January 25th, 2021 if you don't know exactly when you'll want your tree removed yet.
- We reserve the right to cancel any removal booking and refund the associated removal fees for any trees not removed by January 31st. 2021.
SATISFACTION GUARANTEE - We will always strive to ensure you are happy with your order. If for any reason you are not happy with any of the tree options available on the truck making your delivery, we will come back to your home on another delivery run with more options for you to choose from based on your feedback.
Once you've placed an order online you can always come to the Landmark lot anytime during our open hours to pick your tree from our extensive selection and we'll gladly deliver it or load it up on your car for you to take home.